Return & Refund Policy

We want you to be completely satisfied with your purchase from Eternal Fortune Fashion. If you receive a defective product, please review our updated return and refund policy below.

Return Period

• We offer a 30-day return window from the date of delivery.
• To qualify, your return request must be submitted within 30 days of receiving your order.

Eligibility for Returns

Eternal Fortune Fashion only accepts returns for defective or damaged products.

A product is eligible for return only if:

• It arrived defective
• It was damaged during shipping
• You received the wrong item

A product is not eligible for return if:

• It is not defective
• It was damaged due to customer handling (human damage)
• It shows signs of use or wear
• It is a Final Sale item
• It is a custom or personalized order
• It was purchased during clearance or promotional events

How to Start a Return

To begin your return, please email us at info@eternalfortunefashion.shop with:

• Your order number
• A clear explanation of the defect
• Clear photos of the defective product and packaging

Once we review your request, we will confirm whether the item qualifies as defective and guide you through the next steps.

If a return shipping label is required, we will email the label to you. Please print and attach it securely to your package before sending it back. We will also tell you how to send the return to us and which is the best way.

Return Shipping Cost

• For defective, damaged, or incorrect items, Eternal Fortune Fashion covers all return shipping costs and will provide a replacement or a refund at no charge.
• Since we do not accept returns for non-defective items, customers will not be responsible for any return shipping fees unless the product does not meet our defective criteria.

Reporting Defective or Damaged Items

• If your item arrives defective or damaged, please contact us within 24 hours of delivery.
• Include clear photos of the product and packaging.
• We will review the case and take immediate action to replace or refund the item.

Restocking Fees

• Eternal Fortune Fashion does not charge any restocking fees for accepted defective-product returns.

Refunds

• Once your returned item is received and approved, your refund will be issued to your original payment method within 10 business days.
• If 10 business days have passed and you have not received your refund, please contact us for assistance.

Exchanges

• We do not accept exchanges for non-defective items.
• Exchanges are only provided if the product you received is defective or the wrong item was sent.

Shipping Policy

1. Order Processing Time
Orders are processed within 1–3 business days after payment.
Orders placed before 5 PM (GMT-08:00) Pacific Standard Time (Los Angeles) are handled the same day; after 5 PM, the next business day.

2. Delivery Time
Standard transit time: 5–8 business days.
Total estimated delivery: 6–11 business days (processing + shipping).
Times may vary during peak seasons or due to courier delays.

3. Shipping Cost
Free standard shipping on all orders.
No additional charges at checkout.

If you have any questions about our Returns and Refunds Policy, please contact us:

CONTACT INFORMATION