Welcome to Eternal Fortune Fashion. Please note: shipping is available exclusively within the United States.
1. Order Processing Time
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed before 5 PM (GMT-08:00) Pacific Standard Time (Los Angeles) are processed the same business day.
- Orders placed after 5 PM are processed the next business day.
2. Transit Time and Total Delivery Time
- Standard shipping transit time is typically 5–8 business days, depending on the destination.
- Total estimated delivery time, including processing, is 6–11 business days.
- Delivery times may vary during peak seasons or due to courier delays.
3. Shipping Cost
- We offer free standard shipping on all orders.
- There are no additional shipping charges at checkout.
4. Shipping Locations
- United States Only
5.Delivery Terms
We use UPS, USPS or FedEx to deliver the product.
6. Tracking Information
- Once your order has shipped, you will receive a confirmation email with a tracking number.
- You may track your package through the carrier’s website.
- If you do not receive tracking information within 5 business days, please contact us at info@eternalfortunefashion.shop
7. Wrong Address or Change of Address
- Please ensure your shipping details are accurate before completing your order.
- Once an order has been processed or dispatched, we cannot modify the address.
- If a delivery fails due to an incorrect or incomplete address, the customer will be responsible for reshipment costs.
8. Delivery Delays or Lost Packages
- Delivery times are estimates, not guarantees.
- Delays may occur due to customs inspections, weather conditions, or courier issues.
- If your shipment is significantly delayed or lost, contact us at info@eternalfortunefashion.shop for assistance.
- clothingtown is not liable for delays beyond our control once an order is handed over to the carrier.
9. Return Policy
- We offer a 7-day return policy from the date of delivery.
- Only new, unused, and undamaged products are eligible for return.
- To initiate a return, contact us at info@eternalfortunefashion.shop with your order number and reason for return.
CONTACT INFORMATION
Business Details:
Eternal Fortune Fashion LLC
Address: 135 W 36th St. FL 5, New York, NY 10018, United States
Customer service contact
✉️Email: info@eternalfortunefashion.shop
📱Phone: +1 212-695-5322
Live chat support available
Preferred contact method: Email
Business Hours: Monday – Friday: 09:00 AM – 06:00 PM
Saturday – Sunday: Closed (GMT-05:00) Eastern Standard Time (New York)
Saturday – Sunday: Closed (GMT-05:00) Eastern Standard Time (New York)